The Kendall College Alumni Relations Office recently caught up with School of Hospitality Management alum Imran Jivani (International Hospitality Management ’11.) He is living in San Francisco, CA and working at Hotel Kabuki, a Joie de Vivre Hotel/Commune Hotels and Resorts.
In his day-to-day as a department head, Imran handles a myriad of hotel guest requests while overseeing the front desk, concierge, bell/valet desk and reservations. “I truly enjoy the “Moments of Truth” that I have with guests whether it is guest recovery or creating a great experience.”
Currently a Front Office Manager, he hopes to be a General Manager in the near future. “I was in the industry for 10 years prior to completing my degree at Kendall. I like to say that while I walked in to Kendall as an experienced manager, I walked out as a leader,” says Jivani. “The advice, curriculum, and environment at Kendall really allowed for professional and personal growth that has made me much better in my career.”
The School of Hospitality Management at Kendall College currently offers concentrations to fit a variety of hospitality-related interests, including: Hotel/Lodging Management, Restaurant Management, Meeting, Incentive, Convention and Exhibition (MICE), Sustainable Management in Hospitality and Tourism, and Beverage Management.
“My advice [for current students hoping to enter the hospitality industry] would be to sincerely work with integrity while developing key relationships with all stakeholders (i.e. guests, associates, peers, and executive leadership). This is the key to success in many fields, but in hospitality, you have to have a gracious nature that is based in a service-first mentality,” says Jivani. “Always go above and beyond what is expected of you and offer your time/ help to anyone who needs it. You cannot grow in this industry with a ‘not my job’ mentality.”
While Jivani enjoys San Francisco and says “it has too much available to create a list of favorites. I always enjoy a simple day in my neighborhood, Hayes Valley, reading a book and enjoying gourmet single drip coffee,” he is “a Chicagoan since birth” and misses “everything about Chicago, especially Deep Dish Pizza.”
Learn more about the Global Hospitality Management program at Kendall College in Chicago. Any questions for Imran Jivani? Leave them in the comments!