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A Kendall College student or parent may feel the need to lodge a formal complaint with the college that they wish to have adjudicated. To be considered a formal complaint, the complaint must meet the following criteria:
1. Be written;
2. Received as a hard copy to the director of Campus Safety, Student Conduct and Advocacy (electronic submissions cannot be accepted); and
3. Include a wet (original) signature.
All formal complaints will be reviewed by the director of Student Services and sent to appropriate parties within the college. All formal complaints will be responded to by written answer to the complaining party within 72 business hours. If the complaint shall take longer to answer, a written timeline will be sent to the complaining party within 72 hours of receipt of the complaint. All answers shall be deemed final and shall have no appeal process. All formal complaints will be maintained within the Student Operations department.
This Student Complaint Policy is not a substitute for the more specific grievance and appeal processes contained in the Academic Grievance Procedure the “Appeal Process” under the “Code of Academic Integrity” or the “Student Judicial Policies and Procedures.” Please refer to those sections in this handbook for more information.