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Earn Hotel Management Certifications from Kendall College

Hotel managers are effective communicators, strong leaders, and highly organized individuals. Completely learn every element of an ideal guest experience, from lodging to dining including events, as a student in our Hotel Management concentration.

This degree teaches you how to solve problems and evaluate key details in hospitality sectors, revenue management, sales and marketing, and more through classwork and professional opportunities.

How to Excel As a General Manager
Christopher Obrist shares how he found success at a resort in Guatemala.

The core hotel management courses include:

The Management of Sales and Promotions

Become oriented with a variety of practices of sales, promotions, advertising, and public relations. You’ll learn how properties and chains utilize promotional media based on consumer behavior. Highlights include sales technique, account management and contract negotiation.

Information Management and Social Media Marketing

Examine modern hospitality industry information systems and design and measure the effectiveness of websites through vital analytics. You’ll learn the impact of popular social media platforms, learning how a social media strategy can be designed and implemented.

Revenue Management

Ensure an organization’s financial health and viability through dynamic approaches of managing revenue streams.

Front Office Operations

Learn key operational issues in the guest cycle to properly achieve guest satisfaction. The course emphasizes both technical and service issues.

Property Management System

Understand basic and advanced functions of a Property Management System (PMS) through hands-on experience with the Micros-Fidelio “Opera” PMS.

Housekeeping Operations

Gain firsthand experience in hotel housekeeping basics. This course emphasizes developing the managerial eye necessary to conduct successful room or public area inspections.

Meeting and Events

Obtain a general understanding of meeting management through theory and modern practices.

Lodging Management/Hotel Analytics

Familiarize yourself with the managerial elements necessary for rooms planning, preparation, sales, budgeting and forecasting. This course teaches the front office and housekeeping interface with emphasis placed on housekeeping scheduling, organization and quality control.

Degrees Degrees

Chicago Michelin Guide Restaurants rank Kendall College the No. 1 Chicago program for preparing students for hospitality careers.

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Hospitality Faculty Hospitality Faculty

Our faculty brings deep industry expertise and integrates the latest industry developments into classroom instruction.

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Hospitality Facilities Hospitality Facilities

Our state of the art facilities are “living classrooms”.

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Concentrations Concentrations

Choose an area of focus to help enhance your value to future employers.

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